Refund Policy

Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations at Istanbul Turkish Food Festival 2025. By using our services, you agree to the terms outlined in this policy.

We strive to provide excellent service and customer satisfaction. If you are not satisfied with your experience, please let us know so we can make it right.

Refund Eligibility

Full Refund (100%)

• Service Issues: If we fail to provide the service you ordered due to our error
• Quality Problems: If food or beverages are significantly below our quality standards
• Allergy Concerns: If we serve items containing allergens not disclosed on our menu
• Service Delays: If orders are delayed beyond reasonable timeframes due to our fault

Partial Refund (50%)

• Minor Issues: If there are minor problems that can be resolved but you prefer a partial refund
• Customer Preference: If you simply don't like the taste of an item (not due to quality issues)
• Order Changes: If you change your mind after ordering but before preparation begins

No Refund (0%)

• Consumed Items: No refunds for food or beverages that have been consumed
• Personal Preferences: Items that meet our quality standards but don't match personal taste
• Customer Error: Orders placed incorrectly by the customer
• Policy Violations: Customers who violate our terms of service

Refund Process

How to Request a Refund

1. Immediate Notification: Inform our staff immediately if you have concerns about your order
2. Manager Review: Our manager will review your concern and determine appropriate resolution
3. Documentation: We may document the issue for quality improvement purposes
4. Resolution: We will provide appropriate resolution within 24 hours

Refund Methods

• Cash Refunds: For cash payments, refunds will be provided in cash
• Card Refunds: For card payments, refunds will be processed back to the original card
• Store Credit: In some cases, we may offer store credit as an alternative
• Replacement: We may offer to replace items instead of providing a refund

Special Circumstances

Reservations and Events

• Cancellation Policy: Reservations cancelled more than 2 hours in advance receive full refund
• Late Cancellation: Reservations cancelled less than 2 hours in advance may incur a 50% charge
• No-Show: No-shows without cancellation may be charged the full reservation amount
• Special Events: Different cancellation policies may apply to special events

Group Bookings

• Large Groups: Special terms may apply to groups of 8 or more people
• Deposits: Large groups may be required to pay a deposit
• Cancellation: Group cancellation policies will be communicated at time of booking

Quality Assurance

Our Commitment

We are committed to providing high-quality food and beverages:

• Fresh ingredients sourced daily
• Traditional food festivals preparation methods
• Consistent quality across all menu items
• Regular staff training and quality checks
• Customer feedback integration

Quality Standards

• All food items prepared to order
• food festivals brewed using traditional methods
• Fresh desserts made daily
• Proper temperature and presentation standards
• Clean and hygienic preparation areas

Customer Satisfaction

Our Goal

Customer satisfaction is our top priority. We believe that:

• Every customer deserves excellent service
• Issues should be resolved quickly and fairly
• Feedback helps us improve our services
• Happy customers are our best advertisement

Feedback Process

• We encourage feedback during your visit
• Speak with our manager if you have concerns
• Contact us after your visit if needed
• We review all feedback for continuous improvement

Dispute Resolution

If you are not satisfied with our resolution of a refund request:

• You may request to speak with the owner
• We will review the matter within 48 hours
• We may request additional documentation
• Final decisions will be communicated in writing

Policy Updates

This refund policy may be updated from time to time. Changes will be:

• Posted on our website
• Displayed in our food festival
• Communicated to customers when significant changes occur

Continued use of our services constitutes acceptance of the updated policy.

Contact Information

For refund requests or questions about this policy, please contact us: